FAQ FAQ - Embelleze Europa



 Online Orders


- How can I buy online?

Making the purchase online is very simple, just follow the steps below:

1) Add the desired products to the cart

2) Click on “Checkout”

3) If this is your first purchase, create your account (it's really quick!); if you are already a customer, just put your email and password

4) Fill in the form with your information (address, e-mail and mobile number)

5) Choose the payment method – Credit Card, MB Way, PayPal or Multibanco

6) Ready! Your order is done 😊 *

*If the payment chosen is Multibanco, it is necessary to make the payment through the application, website or ATMs with the entity number and reference.

*If it is MB Way, it is necessary to confirm the purchase by SMS within 10 minutes.


- What are the payment methods for online orders?

The following payment methods are available:

- Credit card (Amex, Visa and Mastercard);

- PayPal;

- ATM*;

- MB Way*;

- Apple Pay

*If the payment chosen is Multibanco, it is necessary to make the payment through the application, website or ATMs with the entity number and reference.

*If it is MB Way, it is necessary to confirm the purchase by SMS within 10 minutes.


- I want a product that is not on the site, what can I do?

Not all products available in Brazil reach Portugal. This is the case, for example, of Henê and Maxton dyes.

Only the products that are available on the website www.embelleze.eu are available for sale in Europe.

Other products that are not on the site, we cannot sell.

However, we suggest that you stay tuned for our upcoming releases in Portugal, on our website and social networks.


- How long until my order arrives?

Delivery time starts counting after payment confirmation and varies according to your location:

For Mainland Portugal: average of 4 working days

For the islands (Azores and Madeira): average of 2-3 weeks

Peninsular Spain: average of 4 business days


- What is the shipping cost?

The cost of shipping may vary according to the delivery locations. This value, however, appears before checkout.

Attention: for purchases over €29, shipping is free. 😊


- My order was damaged, what do I do?

In case your order arrives outside of our quality standards, we ask you to contact our team via email ecommerce@embelleze.com to send a new product.


Hair Analysis


- How do I know which product is right for my hair type?

For a more efficient and detailed result, we recommend that you try our free Hair Analysis service.

You can consult the schedules of our professionals weekly at: https://embelleze.eu/pages/calendario-de-analise-capilar


- Where does hair analysis take place?

Every day we have Embelleze professionals in various parts of the country, who will know how to advise and indicate the best products for the care and reconstruction of your hair. You can consult the schedules of our professionals weekly at: https://embelleze.eu/pages/calendar-de-analyse-capillar




- How do I become part of the Embelleze influencers?

To join Embelleze's selection of influencers, please fill out the form available at: http://googl/forms/axv3VD66I4

We will contact you when the selection is finalized!




- How can I receive product samples?

Unfortunately, we do not ship samples to your home. We suggest that you pay attention to our marketing actions, with the distribution of free samples published on our website and social networks. If you still don't know, we suggest you try our free hair analysis service, available every day at different points of sale. Through this analysis, our professionals will be able to advise and indicate which products are the best for you – and you will also have the opportunity to receive free samples!

You can consult the schedules of our professionals weekly at: https://embelleze.pt/analise-capilar/.


- What is the difference between the Novex Pra Bombar and Novex Pra Bombar Café lines?

The main difference between these two products is in the assets of each one.

The Novex Pra Bombar has Vitamin A, Whey Protein and D-Panthenol, which allows hair growth while offering prolonged softness and deep hydration.

The Novex Pra Bombar Café was created especially for the European market, and has Caffeine and Castor Oil as main actives, and is enriched with Vitamin E, sprouted Soy and Wheat proteins. Thus, this product strengthens the hair root, that is, it fights hair loss; and promotes a revitalizing action of hair growth, without leaving the hair oily.


- Are Embelleze products tested on animals?

At Embelleze, no products are tested on animals and no animals are sacrificed during the entire manufacturing process.


- What is the pH of our masks?
Hair's pH is naturally acidic, between 4.00 and 5.00. Maintaining the correct pH and as close to its natural state as possible is essential for healthy hair.

Knowing this, Embelleze's Novex masks have a pH between 3.00 - 5.00, ideal for sealing the hair cuticles and allowing nutrients and hydration to be retained in the hair fiber.


- What is the difference between the Novex Meus Cachos and Novex Meus Cachos de Cinema lines?

Embelleze takes into account the different types of hair that curly, wavy and curly hairs have, and it was with this in mind that the line Novex Meus Cachos was born. This line is very complete and suitable for all types of curls, from type 2 to type 4. In addition to having a set of 7 nourishing and moisturizing oils (Argan, Olive, Coconut, Ojon, Monoi, Moringa and Butter of Shea), the line Novex Meus Cachos also comes with Cranberry Extract, a powerful fruit with a curl-remembering effect.

The line Novex Meus Cachos de Cinema, is a line more designed for curly and wavy hair. It offers a lot of nutrition and extra shine, for those who have lighter and looser curls or waves. With a set of 6 nourishing oils (Argan, Olive, Coconut, Macadamia, Linseed, Sunflower and Avocado) in the ideal amounts for curly hair.

Both lines Novex Meus Cachos and Novex Meus Cachos de Cinema are rich in oils that help in the nutrition that wavy, curly and curly hairs need so much.


- Where to buy Henê Rená?

The product you want to purchase – Henê Rená – is not available for sale in Portugal (nor in Europe) – only in Brazil We recommend that you check all products that are available for sale in Portugal on our website, at: https://embelleze.eu. And, keep an eye out for our next releases, also through our social networks: @embelleze.europa


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